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| Deposit and booking confirmation |
No contract shall exist between the client and
Allez Alps until an appropriate
deposit has been received. Telephone reservations will be held for
5 working days pending the receipt of the appropriate deposit. The deposit
required to confirm your reservation is:
- Catered accommodation - £75 per person
- Bed & Breakfast or Self catered accommodation - 20% of the accommodation
price
Additionally, in the case of self catered accommodation a security deposit
of £150 is required on arrival. The deposit can be made by lodging
with us a cheque (with guarantee card) or debit/credit card number.
No payment will be taken unless due. This is to cover us in respect
of significant damage and breakages. It is not intended to be used
to replace the odd bit of broken crockery or damage resulting from
normal use but we would like you to tell us of all breakages so we
can ensure there is a full inventory for the next guests. You will be
notified of any charges within 14 days of your departure and, in respect
of cheque deposits, any refund due will made at that time. If no payment
is due the deposit cheque will be destroyed. |
| The booking form |
| Any person signing the booking form on behalf
of other clients in the party guarantees payment of the full cost
of the holidays for all those mentioned on the form and of any others
added later. |
| Prices |
The prices stated for catered chalet accommodation
include bed, breakfast, dinner après-ski snack and drinks as described
on the relevant accommodation description, unless otherwise agreed
in writing.
Bed and breakfast accommodation includes accommodation and a continental
breakfast.
Not included in our base accommodation costs are travel, insurance,
activities, ski passes, ski tuition and equipment hire. These can
be purchased in advance at additional cost and will be shown separately
on your invoice. Ski tuition is due at the time of booking, airport
transfers with the balance of the accommodation or time of booking,
whichever is later. Lift passes and pre-booked
activities must be paid for 2 weeks before arrival. Hire of ski equipment
can be paid at the end of the hire. |
| Price guarantee |
There will be no accommodation or airport transfer
price surcharges levied once your holiday has been booked. Prices
of lift passes, tuition, equipment hire and activities may fluctuate
with currency movements, if local prices are displayed in sterling they are indication
prices only.
We reserve the right to change our advertised prices according to
market conditions and exchange rates. |
| Cancellation by Allez Alps |
In the unlikely event that we are forced to
make any substantial changes to your holiday or even cancel it, we will
offer you a full refund or the option of purchasing an alternative holiday
from us and either receiving or paying any corresponding price difference.
If you do accept a refund, we will be under no further liability outside
the holiday costs.
We regret that we cannot accept liability or pay any compensation where
the performance of our contractual obligations is prevented or affected
by 'Force Majeure'. In these booking conditions, 'Force Majeure' means
any event which we, or the supplier of the service(s) in question could
not, even with all due care, foresee or avoid. Such events may include
war or threat of war, riots, civil strife, terrorist activity, industrial
dispute, natural or nuclear disaster, adverse weather conditions, fire
and all similar events outside of our control. |
| Cancellation by the customer |
If some or all of the
persons confirmed by payment of a deposit cancel their holiday the
following cancellation charges apply. Cancellation must be
notified in writing by letter, fax or email.
In the event of
delayed payment of the balance of the holiday Allez Alps reserves
the right to cancel your booking. You will be notified in writing
of such intention.
Cancellation
charges will apply to the accommodation charges as follows: |
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Days prior to
arrival |
Cancellation Charge |
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57 and over |
Deposit |
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43-56 |
40% |
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29-42 |
50% |
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15-28 |
70% |
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8-14 |
90% |
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Less than 7
days |
100% |
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| Insurance |
It is
a condition of booking that every person in the party has suitable
travel insurance including cover for the outdoor activities to
be undertaken as appropriate.
To help you we have searched the
Internet and found a quality and good value travel insurance offering
single trip and annual policies for singles, couples and families.
It is up to you to check that the cover provided meets your requirements
and expectations. Visit
Essential
Travel for more information and to book on-line. |
| Services provided by third parties and
events outside our control |
Allez Alps cannot be
held responsible for any loss, delay or cost associated with adverse weather
conditions.
Specialist activities may be provided by third parties. In the
event of non-performance by a supplier Allez Alps will attempt to
provide an alternative supplier or an appropriate refund will be
given. Allez Alps cannot be held responsible for the quality of
such services or for any accidents or injury however caused. |
| Travel |
Allez Alps cannot beheld responsible for late or cancelled
flights, or flights missed by clients without the correct travel
documents. We reserve the right to charge the customer with any additional costs incurred by us due to revised or additional journeys.
For clients using our airport transfer service, we will make every
endeavour to pick you up promptly on the arrival of your flight. If,
for reasons beyond our control, we are late we will not be held liable
for additional costs the client may incur. We will be available to
take clients to the airport 3 hours before their flight departure. Should
a flight be missed due to delays by the client, traffic, accident or other events outside
our control we will not be held liable.
If your incoming flight is delayed we will make every reasonable attempt to re-arrange transport to minimise your inconvenience. We cannot guarantee to be waiting for you but will try.
From time to time we may
subcontract airport transfers. |
| Security |
| We take the issue of security in our chalets very
seriously. Guests should take care to lock doors and windows on exit
be aware that the chalets may not be locked at all times.
There will be shared access with other guests. You will be issued
with your own keys to your room. Loss of any of these keys will be
subject to a £20
replacement fee.
All personal items, including baggage and skis are at all times and circumstances
at the owner's risk and we are at no time responsible for any loss,
damage or delay to such items. |
| Damage by and behaviour of clients |
We shall be entitled to recover from a client the cost of repairs or replacements of any damage or loss caused by the client. Full payment for such damage or loss must be made prior to departing from the chalet to either the third party concerned or ourselves. If they fail to do so, they must indemnify us against claims (including legal costs) subsequently made against us as a result of their actions.
We reserve the right to apply such claims via the client's credit card.
We also reserve the right to terminate, without compensation or further obligation, a client's holiday if it is deemed that their behaviour is unsociable, abusive or in any way unacceptable to ourselves or any other guest. |
| Complaint and claims |
| We sincerely hope, and will do our utmost to ensure, you
enjoy your holiday. In the event of a complaint we will do our
best to resolve immediately any complaint that is reported. Any
complaint that cannot be resolved should be detailed in writing to
us within 10 days from the end of your holiday by the person who
made the booking. |
| Accuracy |
| Allez Alps cannot accept any responsibility for the accuracy
of the information contained on this web site. We have attempted
to supply up to date information, however we cannot guarantee that
the the details (especially from third parties) are fully accurate
and complete. |
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| Allez Alps Limited.
Registered office: The Old Cart House, Boswinger, Cornwall, PL26
6LL |
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